Privacy Policy

Aterra Solutions LLC ("Aterra", "we", "us") is based in Tbilisi, Georgia. We are responsible for the personal information we collect for our own website and business communications. Contact us about this policy or your information at hello@aterrasolutions.io.

This policy covers visitors to aterrasolutions.io and people who communicate with us about our services. Where we process information solely on behalf of a client, the client determines the purposes of that processing. The applicable services agreement, data processing agreement and client privacy notice govern that work, subject to applicable law. This policy does not replace them.

• Information you provide: your name, email address, role, company, contact details, project requirements, attachments and the contents of communications you send us.
• Business relationship information: correspondence, proposals, contracts and billing or transaction records when relevant to an engagement.
• Technical information: hosting and security systems may process IP addresses, browser and device information, requested pages, access times, referring URLs and diagnostic or security logs to deliver and protect the website.

We may also receive relevant business contact information from an introduction or an agency working with you. Please share only information needed for the inquiry. Do not send passwords, access tokens, payment-card details, sensitive personal information or client datasets in an initial email. Agree an appropriate transfer method and any required processing terms with us first.

We use information to respond to inquiries, understand and scope projects, communicate about an engagement, provide agreed services, administer our business, protect systems, prevent misuse, and meet legal obligations or establish, exercise or defend legal claims.

Where a legal basis is required, we rely on the basis applicable to the activity: taking requested steps before a contract or performing a contract; legitimate interests in business communications, administration and security where those interests are not overridden by your rights; compliance with legal obligations; or consent where required. When we rely on consent, you may withdraw it without affecting the lawfulness of earlier processing.

Contacting us about a project does not subscribe you to a newsletter or marketing sequence. Any direct marketing must comply with applicable consent and opt-out requirements. We do not make decisions producing legal or similarly significant effects about website visitors solely through automated processing.

This website is an informational site with email contact links. Its own page code does not set advertising or analytics cookies, run advertising pixels, or use a newsletter or account-registration form. Fonts are served with the site rather than requested from a third-party font service.

Hosting, delivery and security infrastructure may process necessary technical information and may use strictly necessary technologies to deliver and protect the site. Your browser and email provider have their own settings and policies. If we introduce optional analytics or advertising technologies, we will update this notice and provide any choices or consent controls required before their use.

Information may be shared, only as reasonably necessary and with an appropriate legal basis, with:

• Service providers supporting hosting, email, security, business administration or an agreed project, subject to appropriate confidentiality and processing obligations.
• Professional advisers, including legal, accounting and insurance advisers.
• Project participants where you have asked us to collaborate with them or the engagement authorizes that collaboration.
• Authorities or other parties where disclosure is legally required, or necessary and lawful to protect rights, safety and security or address legal claims. We assess requests and limit disclosure as appropriate.
• A prospective or actual successor in a merger, acquisition, reorganization or asset transfer, subject to appropriate safeguards and notice where required.

These exceptions do not permit unrestricted disclosure. We do not sell personal information or disclose it to advertising partners for cross-context behavioral advertising.

Aterra is based in Georgia, and communications or services may involve recipients in other countries. The locations involved depend on the engagement and the providers used. Data protection laws may differ between countries.

Where a cross-border transfer is restricted by applicable law, we use an available lawful transfer mechanism and the safeguards that law requires, such as an applicable adequacy decision, approved contractual safeguards or another permitted basis. You may contact us for information about safeguards relevant to your information. This policy is not a promise that information remains in a particular country; any residency requirement must be agreed for the engagement.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, taking account of the relationship, sensitivity of the information, operational need, legal retention duties and applicable claim periods. Inquiry correspondence is reviewed for continued relevance; engagement records may need to be retained after a project ends.

A deletion request does not require us to remove information that applicable law requires or permits us to retain, including necessary tax or accounting records, evidence for legal claims, fraud or security records, or information subject to a lawful preservation requirement. Any exception is limited to its lawful purpose. Backup copies may remain until the ordinary backup cycle removes them; retained copies remain protected and are not used for unrelated purposes.

We use reasonable technical and organizational measures appropriate to the information and the risks. No website, email service or transmission method can be guaranteed completely secure. That limitation does not remove our duties to protect information or provide legally required incident notices.

Sending an inquiry does not authorize Aterra to put your confidential materials or personal information into a public AI service. Any use of client information, third-party models or other project providers must remain within the agreed scope, applicable processing terms and law. Contact us to agree secure access before providing production data or credentials.

Depending on the law that applies, you may have rights to request information about our processing and access to your data; correction; deletion; restriction or blocking of processing; a portable copy; objection to certain processing; withdrawal of consent; and safeguards relating to automated decisions. You may also complain to the competent data protection authority or seek another remedy available under law.

Send a request to hello@aterrasolutions.io, describing the information or activity involved. We may request proportionate information to verify your identity or authority to act for someone else. We respond within the period required by applicable law. Where a request must be limited or refused, we will explain the applicable basis and available review or complaint rights as required. We do not charge a fee unless the law permits one.

For data controlled by a client, please contact that client first. We assist or route requests as appropriate under our role. These website terms and this policy do not waive your mandatory privacy rights.

Our services and website are directed to businesses and adults, not children. We do not knowingly seek personal information from children through this site. If you believe a child has provided personal information, contact us so we can assess and take appropriate action.

Links to outside websites and use of your own email application are governed by those providers’ policies. We do not control their independent practices. This distinction does not remove our responsibility for providers processing information on our behalf.

We may update this policy to reflect changes in the website, our practices or legal requirements. The date on this page identifies the latest revision. Material changes will be communicated as required, and we will seek fresh consent where the law requires it. An update does not itself authorize an incompatible new use of previously collected information.

Aterra Solutions LLC
Tbilisi, Georgia
hello@aterrasolutions.io